Continuing engagement
We build it, we stay. The team that knows your platform is one message away.
Handover went well. The platform keeps evolving anyway.
Kubernetes versions expire, traffic doubles, the roadmap adds a region. The question is who picks up the phone when it does.
What you get
Quarterly platform reviews
Upgrades due, costs drifting, risks accumulating - caught on a schedule, not by incident.
Next-phase planning
The platform roadmap evolves with the product roadmap, with the original architects in the room.
Known team, zero ramp-up
When something urgent lands, the people responding already know every diagram.
Predictable retainer
A monthly arrangement sized to your platform. No surprise statements of work.
How it runs
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Baseline
If we built your platform, this is already done. If not, a short onboarding review.
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Rhythm
Quarterly reviews plus a monthly check-in. Upgrades and improvements land on a calendar.
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Respond
An agreed channel and response window for the unplanned. You skip the explaining.
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Re-plan
Each year the retainer is resized to the platform. Down is as acceptable as up.
Where this differs
Common questions
No. Most continuing clients start that way, but we onboard external platforms after a short review engagement that gives us the context to be useful.
No. We are not a NOC and we do not sell ticket SLAs. It is a senior partnership: reviews, planning, upgrades, and rapid help from people with full context.
A monthly retainer sized to the platform's complexity, reviewed yearly. Small platforms need a few days a month; busy ones more.
Yes, with a month's notice. Everything we know about your platform is already in your runbooks, which is the point.
Ready when you are
Thirty minutes with the architect who would build it. No deck, no account manager, no follow-up sequence.